Our return policy is simple. If you are not satisfied with your purchase for any reason, just contact us by phone or email and we will take care of the return. Some items are subject to a re-stocking fee up to 25%. We do not send return labels.
If you wish to return your item after 30 days, a merchandise credit will be issued. The item must be returned in the original packaging and cannot appear used or be damaged or abused in any way in order to receive a full refund. Shipping and handling are not refundable. Items must be returned by a prepaid/insured traceable source, such as, FedEx, UPS or USPS Priority Mail. We are unable to accept returns after 60 days.
All custom items are final sale (i.e. Badges, Helmet Shields, Imprinted, or Embroidered items, etc.). Certain items are eligible for up to a 25% restocking fee. These include, but are not limited to 5.11 Tactical items.
PLEASE NOTE* Due to the Hazardous Material, Road Flares are not a returnable item.
To Return Items:
1. Send the item in its original packaging.
2. Pack the item carefully so that it will not be damaged during the return shipping process. Include a copy of your invoice and the RA#.
3. Use a secure shipping method to send the item so that it can be tracked. We are not responsible for items lost during shipping, and cannot process your return until the item is received back at our return center.
All returns should be sent to the following address:
Emergency Responder Products
Attn: RETURNS
260 Spagnoli Rd 2nd Floor
Melville, 11747
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CANCELING AN ORDER If you cancel an order prior to receiving
your merchandise, but after the order has shipped, you will be responsible for round-trip
shipping
costs.
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Acceptance
of Terms
Emergency Responder Products LLC, reserves the right to accept or reject any and
all orders, regardless of the manner in which the order is made. Emergency Responder
Products reserves the right to update these Terms and Conditions ("TAC") at any time without
notice to you. The most current version of the TAC can be reviewed on the "polices" our web
pages.
Place of Sale
Orders become valid, and the sale shall be deemed made in
Old Bethpage, Nassau County, New York, subject to the terms set forth herein, when accepted
by Emergency Responder Products LLC. All sales are subject to the laws of the New York
State, and the United States Government and other relevant foreign laws. The venue for all
disputes shall be in the courts of New York. No change, modification or revision of your
order shall be valid unless agreed to in writing by Emergency Responder Products LLC. Any
terms and conditions set forth in the buyer's purchase order shall not materially alter
terms and conditions set forth herein.
Restrictions on the Sale of Specific
Products
The United States Government restricts the sale of certain products to
international destinations in which an export license must be obtained by Emergency
Responder Products prior to order processing. Orders for international destinations are
subject to review by Emergency Responder Products and will be processed in compliance with
all United States International Trade Regulations. All transactions are subject to screening
against all published Denied Parties Listings made available by the United States
Government.
Emergency Responder Products restricts the sale of selected
products such as, but not limited to, embroidered apparel, badges, nameplates, insignia,
emblems, and collar pins that identify the holder or wearer as a member of any law
enforcement agency. Orders for such products must be submitted on department letterhead, and
with a copy of official identification. Please call our Customer Service Department at
1-877-572-9592 for more details. When you place an order for products that are subject to
any legal restrictions, you warrant to us that you are authorized to make such purchase, and
you are in compliance with all local, state and federal laws concerning same. As a double
check to protect the public, please understand that we may verify employment of any person
ordering such items. We apologize for any inconvenience this may
cause.
Restriction on Purchase or Possession of Body Armor It is generally
against Federal Law for a person convicted of a violent felony to purchase or possess body
armor. In addition, various States also have laws restricting the purchase or possession of
body armor by persons convicted of certain felonies, other crimes of violence, or drug
crimes. By purchasing body armor from Emergency Responder Products, you acknowledge and
certify that (i) you have no felony convictions, (ii) you have not been convicted of any
other crime that would restrict your ability to purchase or possess body armor under any
Federal or State law, (iii) you do not intend to use the body armor for any criminal purpose
and (iv) you are over 18 years old. Emergency Responder Products reserves the right, in its
sole discretion, to refuse to sell body armor to any person. Additionally, the sale of body
armor to residents of Connecticut is restricted to in-person sales, unless the sale is made
to certain law enforcement or military personnel.
Links To Third Party
Websites
As a convenience to you, this website contains links to third party websites
that are not owned, operated or controlled by Emergency Responder Products. By including
these links Emergency Responder Products is not endorsing or approving such websites.
Emergency Responder Products shall not be liable or responsible for any loss or damage
resulting from your use of any third party linked website or from any information, products
or services made available on any such linked website. Emergency Responder Products makes no
representations or warranties, whether express or implied, including, but not limited to,
warranties of merchantability, fitness for a particular purpose and non-infringement,
regarding any third party linked website or any information, products or services made
available through any such linked website. By clicking on a link to another website you will
leave this website.
Pricing on the Website
Although every effort is made
to keep our website error-free, occasionally a mistake will occur. In the event of an error,
we reserve the right to correct the error.
Have More Questions?
Contact
Us
877-572-9592 or email us at customerservice@911erp.com